tag:blogger.com,1999:blog-7866760355425403227.post6865985223407523841..comments2023-06-04T06:54:24.063-05:00Comments on Michael Horowitz: Bad Dell Tech SupportMichael Horowitzhttp://www.blogger.com/profile/06069284007289427969noreply@blogger.comBlogger37125tag:blogger.com,1999:blog-7866760355425403227.post-10120599994892706762012-03-02T12:00:44.251-05:002012-03-02T12:00:44.251-05:00The hinges are cheap plastic things that are not b...The hinges are cheap plastic things that are not built to hold the large screens on laptops especiallY! I had this idea of phoning to make a suggestion to improve the hinges and got treated very badly, even hung up on. I was shifted around and spoke to several people who read and re-read form answers to me. When someone finally promised to help by that time I didn't believe her anymore. She treated me like I was a mentally deficient person who she could lie to to make me stop asking to get a simple message to the person who designs the computers and is looking for customer feedback on them. I wasn't speaking with an angry voice, only trying to make a constructive suggestion.anonymoushttps://www.blogger.com/profile/03830037116972954039noreply@blogger.comtag:blogger.com,1999:blog-7866760355425403227.post-29116803013408830762009-09-12T00:30:41.232-05:002009-09-12T00:30:41.232-05:00unbelievable service , I have a studio and it was ...unbelievable service , I have a studio and it was a gift from my father, but it made me go thru hell with them, I'm sure no one knew what they were getting themselves into when they bought a dell.<br /><br />They opened their call centers in India and are expecting us to understand with the reps are saying, they don't listen to what you have to say, they don't have any respect and you honestly feel like your speaking to machines. <br /><br />this is rediculous, havn't had this kind of service anywhere !!!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7866760355425403227.post-6753654451378644352009-06-10T16:39:44.033-05:002009-06-10T16:39:44.033-05:00I've had a session of "dell hell" as...I've had a session of "dell hell" as well.<br /><br />I'm reasonably computer literate, and I called them because of a design flaw: whenever a processsor intensive task (video encoding) is running on my computer, after a brief period, the computer overheats and powers off!<br /><br />And their solution to the problem was to run Dell Diagnostics.I kept telling them that it only turned off when the processor became overheated, and they just said "Run Diagnostics".<br /><br />Why do they think I'm an idiot?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7866760355425403227.post-82624080181027336992009-04-17T18:41:00.000-05:002009-04-17T18:41:00.000-05:00Just created this while ON HOLD with DELL
http://d...Just created this while ON HOLD with DELL<br />http://dell-customer-support-sucks.blogspot.com/<br /><br />I will never buy another dell.Roberthttps://www.blogger.com/profile/17476325849936148624noreply@blogger.comtag:blogger.com,1999:blog-7866760355425403227.post-29398584250958515862009-02-21T15:58:00.000-05:002009-02-21T15:58:00.000-05:00I bought my dell xps system 7 yrs ago and have had...I bought my dell xps system 7 yrs ago and have had nothing but trouble. First my cpu fan quit and my computer kept overheating, they could not understand what I was trying to tell them cause my tech person was a foreigner and we could not understand each other. About every othjer year ,my automatic update will install sp2 and my computer first starts freezing then eventually I have to do a clean install. The last 2 times costs me 100.00 dollars because my warranty expired for tech support. I originally paid 1200.00 for a computer "they" helped me build. I told them I knew nothing about computers and only needed the basics. Did they ever take advantage of me.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7866760355425403227.post-75764987629714343362009-02-03T08:31:00.000-05:002009-02-03T08:31:00.000-05:00have purchased a Dell Studio 1535 in October 2008....have purchased a Dell Studio 1535 in October 2008. By end of December 2008 the back lit failed there after I've raised multiple calls to fix the problem every time the tech support is keep on asking about information and they seems to be some stupids on training or doing studentship. Those who buy dell end up wasting money and precious time please don't buy Dell products in India.Suresh Kumarhttps://www.blogger.com/profile/04330695719607621980noreply@blogger.comtag:blogger.com,1999:blog-7866760355425403227.post-57778891624320950822009-01-14T13:43:00.000-05:002009-01-14T13:43:00.000-05:00Oh-my-God! I am suffering at this moment from bad...Oh-my-God! I am suffering at this moment from bad technical support again and the customer service department keeps hanging up on me when I ask for a superviser. When I ask for the Corporate number, they say that they do not have it. Anyone with access to the corporate office number, please let me know. I have some words to share with their executive team. My phone number is (661) 948-1766. My name is Nolan. If you are suing them for poor, incompetent technical support, please include me in your lawsuits. Thank you!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7866760355425403227.post-32980378413066072152008-12-19T11:59:00.000-05:002008-12-19T11:59:00.000-05:00Ok, so I believe that when Dell Techs helped me re...Ok, so I believe that when Dell Techs helped me reinstall my operating system, it created a block to downloading the program that I bought the computer for in the first place. The program is an Autodesk Architecture program on trial for the next 10 months and it downloaded fine before and now I get an Error Ceating Process message. Can you help me?jamesrh34https://www.blogger.com/profile/11015172898502404364noreply@blogger.comtag:blogger.com,1999:blog-7866760355425403227.post-58620629616228637832008-12-14T17:09:00.000-05:002008-12-14T17:09:00.000-05:00"And dell will definitely replace the products if ..."And dell will definitely replace the products if it is a faulty product" Quote from Dell Tech.<BR/><BR/>Sir you are wrong or either I'm dealing with fools. I've had to help my parents out on Dell Laptop that has so many issues, I've lost count. Three useless phone support calls and three depot returns have yet to resolve the issue. They may replace the parts, etc. But they forget to test it out before shipping it back. What a joke....Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7866760355425403227.post-79725786206146046682008-12-01T18:27:00.000-05:002008-12-01T18:27:00.000-05:00Thank you for calling dell technical support. My n...Thank you for calling dell technical support. My name is *****. How may i assist you today? All Dell Users Just think before you guys speak. There is no use blaming the dell products or the dell technical support. Dell Technical support helps you only in hardware. If you need any kind of software support then you should pay for it. Dell is responsible for any kind hardware failures. And dell will definitely replace the products if it is a faulty product. First stop speaking BAD about INDIAN DELL TECHNICAL SUPPORT. I bet only Indian dell technical support can give you the best work. No where else people can be so polite and kind like Indian people. So if you guys have any kind of issues with dell then show it to the products and not to the people. Dell is not responsible for the mistakes you guys do. Still dell gives you a lifeline and tries to help you stupid guys. You do not have to appreciate it too. But just do not speak about it. From my perspective i see that you guys just know how to speak. You do not know how things works and speak as if you guys know everything on computers.. huh.. Take a break guys. Sorry guys did not mean to hurt anyone. Just understand the situation before you guys speak. Thanks for choosing DELL. Have a great day Ahead. :) --- I AM A Dell Technical Support Agent From INDIAAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-7866760355425403227.post-2459512539937322262008-10-13T08:46:00.000-05:002008-10-13T08:46:00.000-05:00Well Doggiemadness an all the dell computer users....Well Doggiemadness an all the dell computer users.. I work for dell and SYSTEM RESTORE is not the only thing that we do. & yeah i am from India and if your are not able to go in any screen and not able to do a repair for the operating system then what the hell should we do leave the computer as it is or do SYSTEM RESTORE and if any new softwares that are installed on the computer that are not compatible with the Operating system then what will happen it will crash down and you would tell that DELL as a company is bad.. Dont you think before installing any new software or program if it is compatible with the operating system and then you say that the problem is with the DELL and make an BIG issue of it. and more over it when trying to install 2or 3 anti-virus on the computer and tell that the computer is running slow or computer crashes and what the DELL India do is to do a SYSTEM RESTORE and you all will loose all the data. if system crashes or if there is any other software issue then what will hardware department will do. If we say for the support you all have to pay then you all will get pissed off and tell that you want to talk to supervisor or will sue.. Think before you speak that all I have to say.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7866760355425403227.post-34853244819237108892008-08-10T08:08:00.000-05:002008-08-10T08:08:00.000-05:00I am having problems with Dell since May.I had a g...I am having problems with Dell since May.I had a good xp for 3 years with a 4 year warenty.I think my computer did not crash it was only the power button. They messed this up with replacing everything.Now that did not work & they sent me a Insprion which needed a video card. I refused to help India out they now sent me another but sent it to address we had 3 years ago. Now this took 3 more weeks.July 2 I got another replacement and that not working. I have so many problems I cant even list them all,But one problem is I have a black screen after steping away my my desks top. This means I have to use the tower button to shut dowm. Not one Indian Idoit can fix this. I am still within my limits to deal with the resulation dept the head Indains, but I sent 25 emails to them and now no respomse.I have a legal plan with my job and I want my money back somewho. I loged all my calls and spent 74 hours on the phone since May. Do you have any Idea for me. I am getting sick over this. I spent 60 at Best Buy to fix some stuff up and Dell did something to screw that up. I was thinking If this Insprion 530 I can change out the operating system to My old XP. Or does my current problem have nothing to do with it.<BR/>I will tell your Bolg that Dell is a horrible company and all they want you to do is SYSTEM RESTORE and have you lose all your personal info. Yesterday I had to spend 100.00 and get a external Hard drive. I need some help on what to do I also do not like Vista. My daughter has one and she does not have the same problems, she has other problems.<BR/>Help<BR/>DoggiemadnessAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-7866760355425403227.post-64800860202185761142008-06-22T18:58:00.000-05:002008-06-22T18:58:00.000-05:00Now on my 2nd "Dell-replaced" new (2 weeks old)com...Now on my 2nd "Dell-replaced" new (2 weeks old)computer for the same issue ... "Loading PBR Descriptor...Done" machine freeze. The first Dell had the same issue twice, and India could not solve it, and finally Dell replaced the CPU with an identical configuration, telling me either the HD or motherboard , or both, were bad. Got the 2nd CPU up and running, and 3 weeks later I got the same PBR issue again. Called India, and this time they wanted to send me a new motherboard and HD, and have me install them and reinstall the OS. I told them this MUST be a known issue, as this is the 3 rd time with 2 machines that this is happening. They said they could only replace the HD & motherboard, that's it. So, I called customer care, and asked for a refund and to send this junk back. They said "no", and referred me back to India tech support. I worked on the machine myself without tech support for about 3 hrs, and finally, somehow, got to "Restore to Last Known Good Configuration", and that got the machine back to normal again.... for how long, anybody's guess. I don't know much about fixing these kinds of issues, but surely if I can stumble through the problem and somehow get it fixed, you would think Dell tech support could have done that. This is definitely my last Dell anything, and anyone and everyone I talk to about computers will hear my story and my warning to NEVER buy a Dell.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7866760355425403227.post-66451379920223572862008-04-23T07:30:00.000-05:002008-04-23T07:30:00.000-05:00DELL for home, that should be last thing on earth ...DELL for home, that should be last thing on earth u would wanna do, for business I cant say, I dont have a DELL computer i never wanted one either. Recently i purchased a DELL 22" Monitor hoping to b the best with integrated webcam and HD quality, when i installed the driver for webcam, it screwed up my USB ports, it flashed them and my new HP Photosmart printer stopped working and webcam didnt work. I called DELL for support, but the reps keep bouncing me from Projection devices to Desktop utilities, but either refused to help saying this is the wrong department for LCD Monitors and some times they just hung up the calls on me. Finally by yelling enough I got one the support guy to help me. He simply said there is no one who can help you, Please go and return the product and buy some other Monitor. <BR/>What a pig i asked wht if refund days are over and I cant get a refund i am only stuck with DELL warranty,I asked him if he is saying that they wont help me and i made a mistake purchasing a DELL LCD and now i am stuck with a Brand New Monitor with webcam not working, that screwed my printer and there is no way to get help, he said thank you for calling DELL is there is anything else he can Help me with.<BR/>So that was the award winning service I got <BR/>Who else feel like awarding themGautam Berihttps://www.blogger.com/profile/17504165832477454013noreply@blogger.comtag:blogger.com,1999:blog-7866760355425403227.post-35806080609737930892008-03-12T19:41:00.000-05:002008-03-12T19:41:00.000-05:00I guess I spoke to soon, or Dell is reading these ...I guess I spoke to soon, or Dell is reading these comments. They forwarded the CD set. They'll likely get my business again as a result.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7866760355425403227.post-21465393868081157022008-03-08T14:47:00.000-05:002008-03-08T14:47:00.000-05:00My biggest problem with Dell has been their lack o...My biggest problem with Dell has been their lack of tech support. When I bought my XPS M140 2yrs ago, I was furious about their policy of not sending the software and OS cd's with the computer because of their wonderful new restore technique...oh brother. Lately, I discovered on their website a link where customers can make a one time request for backup cd's to be sent. Well after submitting my request from that site, and an email 2 weeks later about it, I still haven't heard a peep. Nothing but crickets, not that I was really expecting anything after 2yrs and out of warranty. Funny thing is after I recieved the computer 2yrs. ago I called "XPS Expert" line or whatever they call it and asked for the cd's. I was instructed no, and there is a restore function we will have you try, and if that don't work then we'll send cd's. Then they decide to offer them to customers, but I make a request and get nothing....either way. I have recently had a monster of a time upgrading my hd to larger size and thanks to Dan Goodell for solving that mess for me. The whole time with no backup cd's resources disk or anything. This request for backup cd's was one last attempt of Dell customer support before leaving the brand for good.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7866760355425403227.post-82860862147752197832008-02-05T05:11:00.000-05:002008-02-05T05:11:00.000-05:00Yeah, man. That's overkill. Boycott all companies ...Yeah, man. That's overkill. Boycott all companies that outsource?! Enroll in an anger management class... NOW.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7866760355425403227.post-37755343723780837972008-01-28T17:19:00.000-05:002008-01-28T17:19:00.000-05:00If you boycott every company that outsources that ...If you boycott every company that outsources that would include 80% of said companies. Good luck with that!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7866760355425403227.post-91485915105000250922008-01-16T00:18:00.000-05:002008-01-16T00:18:00.000-05:00Dell's INDIA support is beyond bad -- I called to ...Dell's INDIA support is beyond bad -- I called to get a video driver the Indian rep dials in and tries to tell me I have anti-virus software problem. I just formatted the pc and the AV has not even been installed yet. Then he says the video card does not need a driver. What a freaking idiot. I think the dude only understood every 5th word I said.<BR/><BR/>Luckily a forum had a link to the driver I needed. This will be my last dell purchase and I urge everyone to boycott companies that outsource !!!<BR/><BR/>Regards,<BR/>MarkAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-7866760355425403227.post-76720546843348920322007-12-04T21:12:00.000-05:002007-12-04T21:12:00.000-05:00Dell still has customers because it's cheap, and s...Dell still has customers because it's cheap, and set-up is user-friendly. That's the bottom line. A lot of people take the gamble that nothing will go wrong. I took that gamble, too, and now I'm suffering.<BR/><BR/>After swearing to swear off Dell when I bought my second Dimension desktop, I caved and bought a monitor because I needed a flat panel that I knew would be compatible with a two-year-old PC. I picked a model and called Dell customer service, who promptly convinced me to upgrade for just ten bucks more. I asked them if this upgraded model would be compatible with my current system, and they said yes...Turns out it's not.<BR/><BR/>However, because I was moving shortly and kept the monitor in its original packaging for about two weeks beyond their 21 day return limit, they now want me to return it at my significant expense. Since I work from home and am on the computer all day, the lag between returning the monitor and receiving a new one would be detrimental to my business. Given that I was already misinformed about the compatibility issue, I'm not sure I even trust them to give me the refund now.<BR/><BR/>I'm going to sell this monitor and buy another (non-Dell) from Amazon. Dell has lost me as a customer, and mine isn't even the worst example of the stuff they've pulled on people.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7866760355425403227.post-30721019542644298902007-12-01T13:20:00.000-05:002007-12-01T13:20:00.000-05:00I deal with Dell on 2 levels. For work I am actual...I deal with Dell on 2 levels. For work I am actually a Dell Certified technician, which means I can get them to send me warranty parts, and when I call the number I need to I do not get connected to India.<BR/><BR/>Secondly, I was given a broken Inspiron 8200 laptop, "if you can fix it, you can keep it." I was able to replace a small daughterboard, reformat the hard disk and get it working fine. I would NEVER buy Dell based on their "tech support." When I attempted to install an internal mini-pci wireless NIC into the laptop I could not get it to completely work, it would been seen by the system, receive a strong signal, but tell the system it was disconnected. For a kick I tried tech support on line (using a PCMCIA adapter). Sure enough connected to a tech in India who did not even know what a "NIC" is. He asked the same questions over and over, wanting me to do things that had no meaning whatsoever with my problem. Over an hour of circles and he finally says to contact the seller from where I received the card. BTW...since I can't get that card working worth a damn, I'm going with a Belkin PCMCIA that is fully functional.<BR/><BR/>The question is.....with so many complaints against the inept level of Dell, how are they staying in business? I tell everyone I meet in the field to not buy any Dell products. Certainly if this laptop ever died beyond hope I would look to another manufacturer (and even then hope and pray).<BR/><BR/>This is not isolated to the few Dell people that don't undestand something, it is widespread and the poorest excuse for business I've seen. In my present jo I have run into an admission by Dell that the Optiplex GX280 desktop had a known bad motherboard, and we have replaced hundreds of these.<BR/><BR/>I build my own desktops, I only wish I could do the same with a laptop.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7866760355425403227.post-68810884742841164242007-10-23T09:10:00.000-05:002007-10-23T09:10:00.000-05:00Not saying the computer(original post)could not ha...Not saying the computer(original post)could not handle xp. What I'm saying is this, updating from service pack one to service pack two is usualy a rough journey.Blaming the DELL machine for this is ridiculous. Forget the image restore if the comp is out of date and install from updated copy of xp.:]Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7866760355425403227.post-72254314000559892152007-09-25T18:39:00.000-05:002007-09-25T18:39:00.000-05:00As an Ex-Dell employee, you have to understand tha...As an Ex-Dell employee, you have to understand that the Dell Tech that's on the other end of the phone is Human. Sometimes you will get someone that knows your problem and sometimes you don't. Basically, from the hiring process of tech support at Dell, if you have a pulse, you're hired. In my training class, out of 22 people there were 3 people that knew computers, 16 that were sorta mid line knew their stuff or has been around computers long enough to know what difference a ram chip is to a ignition coil and 3 ppl that never owned a computer and didn't care as long as they were gettin that paycheck.<BR/><BR/>Dell tech support has really taken a blow. I know computers fairly well. I've taken calls that started out hard (meaning 8 other techs have been through it prior). The straw that broke the camel's back for me was I got a 61% audit (70% is failing) on a fixed call that lasted 45 min. The lady had been through 8 other techs and 13 hours on the phone trying to fix her printer. the first 30 minutes was trying to calm her down enough to where we could trouble shoot and then 10 min. of actually working on the problem and fixing it and the last 5 min for logging and debrief. My coach told me "We're not here to fix the customer's problem, we're here to fix the customer" Screw Dell and just build your own computer. Buy a computer nerd in your town some beers and he'll build you a computer.Unknownhttps://www.blogger.com/profile/08511686645525760065noreply@blogger.comtag:blogger.com,1999:blog-7866760355425403227.post-9740294208970882562007-09-14T15:08:00.000-05:002007-09-14T15:08:00.000-05:00it is really one of the problems of some Dell cust...it is really one of the problems of some Dell customer. they keep on blaming Dell when the problem is software.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7866760355425403227.post-42357982356375518012007-08-09T20:39:00.000-05:002007-08-09T20:39:00.000-05:00Sometimes what we forget as customers is that how ...Sometimes what we forget as customers is that how we provide information to the people working over at the other side of the line on what was happening; next claiming that the problem is a known issue with Microsoft Windows XP SP1 and SP2 then why do we blame Dell with this issue... blame Microsoft...Anonymousnoreply@blogger.com